Notification copy

Say what is happening and what happens next.
Plain English. No exclamation marks, no "oops".
Sender name: Lockfighter. Customer texts start with it too, because some phones hide the sender.
One text where possible: 160 characters. Longer texts split into parts of 153, and cost more.
Any character outside the standard text alphabet (curly quotes, emoji) cuts a text to 70 characters. £ is fine.

Customer texts

The five in the brief, then the two the specification adds for failed payments and lost jobs.

Customer asks to log in

Core

Lockfighter

Your Lockfighter code is 482917. It works for 10 minutes. If you did not ask for it, you can ignore this text.

110 characters·1 text

Card hold authorised

Core

Lockfighter

Lockfighter: you are booked. £170 is held on your card, not taken. We are finding your firefighter now. Follow it here: lockfighter.com/t/7Hk2

142 characters·1 text

Firefighter sets off in the van

Core

Lockfighter

Lockfighter: Dave, an off-duty firefighter, is on the way. About 18 minutes. Watch him arrive: lockfighter.com/t/7Hk2

117 characters·1 text

Firefighter about 5 minutes away

Core

Lockfighter

Lockfighter: Dave is about 5 minutes away. Please have photo ID and something with your address ready. If it is locked inside, that is fine.

140 characters·1 text

Payment taken

Core

Lockfighter

Lockfighter: all done. You paid £272.25, and your receipt is in your email. Something not right? Call us on 0114 000 0000.

122 characters·1 text

Balance payment failed

Lockfighter

Lockfighter: we could not take the £44.00 balance for job LF-4512. You can pay it here: lockfighter.com/p/9Qm4. Questions? Call 0114 000 0000.

142 characters·1 text

Nobody accepted (job lost)

Lockfighter

Lockfighter: sorry, no firefighter is free right now. Your £170 hold is released and you have not been charged. Call us on 0114 000 0000 and we will help.

154 characters·1 text

Crew

Offers arrive as a push; a text follows if the push is not opened within 20 seconds.

Job offered

LOCKFIGHTER now · Time sensitive

New job · 15 sec to accept

Locked out, Nether Edge S11. 2.4 mi. You have the van. Tap to accept.

Sent as time sensitive so it breaks through Focus. Opening it goes straight to the offer.

Push not opened within 20 seconds

Lockfighter

Lockfighter job offer: Locked out, Nether Edge S11. Open to accept: lockfighter.com/o/K2p9

90 characters·1 text

Firefighter logs in

Lockfighter

Your Lockfighter crew code is 482917. It works for 10 minutes.

62 characters·1 text

Email receipt

Sent by Postmark when payment is taken. Plain text first; the HTML version follows the same words.

From: Lockfighter <receipts@lockfighter.com>
Subject: Your Lockfighter receipt, LF-4512
Preview: Paid £272.25. Itemised below.

Hello Sarah,

Thank you. Here is your receipt for tonight.

Job LF-4512, 16 October 2026
14 Kingfield Road, Nether Edge, S11
Your firefighter: Dave, Sheffield Central

Time: 2 hr 45 min, rounded up from 2 hr 38 min
Labour at £85.00 an hour: £233.75
Euro cylinder 35/40, anti-snap (at cost): £38.50
Total, including VAT: £272.25

Paid from Visa ending 4242:
From the hold: £170.00
Balance: £102.25

Something not right? Reply to this email or call 0114 000 0000, quoting LF-4512. A person will answer.

Lockfighter
Emergency locksmiths, Sheffield